Definitions
In these Terms, the following expressions have the meanings set out below.
Platform description
LenderIQ is a pre-underwriting and deal standardisation platform designed for use within the UK specialist property finance market. The Platform enables structured collection of deal data, applies algorithmic analysis and stress testing, produces standardised deal outputs, and facilitates the sharing of deal information between Brokers and Lenders.
LenderIQ does not act as a lender, broker, intermediary, introducer, or arranger in any capacity. The Platform does not provide regulated financial advice, make credit decisions, execute transactions, arrange finance, or guarantee any funding outcome. All lending and credit decisions are made independently by Lenders, entirely outside the Platform.
The Platform is a technology tool only. It processes and presents data as supplied by Users and does not independently verify, validate, or warrant the accuracy or completeness of any information entered into or generated by the Platform.
LenderIQ does not review, audit, or assess the reasonableness of any data submitted to the Platform and has no obligation to identify errors, inconsistencies, or omissions.
Regulatory position
LenderIQ is a technology platform. It does not carry on any activity regulated by the Financial Conduct Authority ("FCA") and does not hold FCA authorisation or registration in relation to the services described in these Terms.
- The Platform does not provide financial advice, investment advice, or credit recommendations of any kind.
- Platform Outputs do not constitute a recommendation, endorsement, or suggestion that any particular lender, product, or transaction is appropriate for any specific User or Borrower.
- Nothing on the Platform should be construed as a personal recommendation within the meaning of the Financial Services and Markets Act 2000 or associated FCA rules.
- Brokers are independently responsible for all FCA-regulated activities they perform in connection with their clients, including but not limited to advice, suitability assessments, and disclosure obligations.
- Lenders are independently responsible for their own FCA-regulated activities, including credit and underwriting decisions.
Use of the Platform does not discharge any User's regulatory obligations. LenderIQ accepts no liability for any regulatory breach arising from a User's failure to comply with applicable laws and regulations.
The Platform does not arrange, facilitate, or effect introductions between Brokers, Borrowers, and Lenders in any regulated sense.
Eligibility & access
Access to the Platform is available to commercial Users only. By using the Platform, you confirm that:
- You are acting in a business capacity and not as a consumer within the meaning of applicable consumer protection legislation.
- You are 18 years of age or over and have full legal capacity to enter into a binding agreement.
- Where you access the Platform on behalf of a company or other legal entity, you are authorised to bind that entity to these Terms.
- You will use the Platform only for lawful commercial purposes.
LenderIQ reserves the right to refuse access to any person or entity at its sole discretion, including where it has reason to believe these Terms may be breached.
You are responsible for maintaining the confidentiality and security of your account credentials. You must notify LenderIQ immediately if you become aware of any unauthorised access to your account. LenderIQ accepts no liability for loss or damage arising from your failure to maintain account security.
User roles & responsibilities
The Platform serves three distinct User roles, each with specific obligations.
- Brokers are solely responsible for the accuracy, completeness, and lawful basis of all data submitted to the Platform.
- Brokers are solely responsible for all advice given to their clients, suitability assessments, and compliance with their FCA permissions and obligations.
- Brokers must not misrepresent Platform Outputs to clients, Borrowers, Lenders, or any third party, including by presenting such Outputs as verified, guaranteed, or as formal underwriting assessments.
- Brokers are responsible for ensuring that Borrowers they invite to the Platform have given appropriate consent for their data to be processed and shared in accordance with these Terms and the Privacy Policy.
- Brokers must not use the Platform to circumvent their regulatory obligations or to engage in any conduct that would constitute a breach of FCA rules.
- Lenders are solely responsible for their own underwriting processes, credit decisions, and due diligence.
- Lenders must not treat Platform Outputs as binding assessments, verified data, or representations of creditworthiness.
- Lenders are responsible for ensuring that deal data accessed via the Platform is handled in accordance with their own data handling obligations and applicable law.
- Lenders must conduct their own independent assessment of every deal before making any lending decision.
- Borrowers access the Platform only via an invitation from a Broker and do not hold a direct subscription with LenderIQ.
- Borrowers are responsible for the accuracy of information they submit through the Platform.
- Borrowers acknowledge that data they provide will be accessible to the inviting Broker and may be shared with Lenders through the deal submission process.
- Borrowers' primary contractual and advisory relationship is with their Broker. LenderIQ is not a party to that relationship.
Functional disclaimers
Platform Outputs are generated algorithmically from data entered by Users and, where applicable, from third-party data sources. LenderIQ does not independently verify any data submitted to the Platform.
- LenderIQ makes no warranty, express or implied, as to the accuracy, completeness, reliability, or suitability for purpose of any Output.
- Users are solely responsible for verifying the accuracy of all inputs and for independently assessing all Outputs before relying on them for any purpose.
- Platform Outputs may not reflect current market conditions, lender appetite, or applicable legal requirements at any given time.
- Outputs may change over time as underlying data, models, assumptions, or lender criteria are updated, and LenderIQ has no obligation to notify Users of such changes.
Where the Platform generates lender matching results or deal scores, these are produced by criteria-based algorithms applied to the data provided. Such results:
- Are not a recommendation or endorsement of any lender or product.
- Do not indicate or imply that any lender will proceed with a transaction or offer specific terms.
- Do not constitute a guarantee that a deal is viable, fundable, or suitable for any particular lender or product.
- May not reflect the full range of a lender's current criteria, which are subject to change without notice.
No payment, commercial arrangement, or relationship with any lender influences the generation, ranking, or presentation of matching results.
Platform Outputs must not be solely relied upon for lending decisions, investment decisions, financial planning, or in substitution for professional financial, legal, or tax advice. Users who require such advice should seek it independently from appropriately qualified professionals.
LenderIQ does not perform identity verification, anti-money laundering ("AML") checks, know your customer ("KYC") procedures, or any other regulatory compliance verification in respect of any User or Borrower. Users are solely responsible for conducting all such checks as required by law and their own regulatory obligations.
Acceptable use
You must use the Platform only for its intended commercial purpose in connection with UK specialist property finance. You must not:
- Upload, submit, or transmit any data or information that is false, misleading, unlawful, or in breach of any third party's rights.
- Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code or underlying logic of the Platform.
- Scrape, crawl, or systematically extract data from the Platform by automated means.
- Use the Platform to transmit unsolicited commercial communications or to engage in any conduct that is abusive, fraudulent, or harmful to other Users.
- Circumvent or attempt to circumvent any access controls, security measures, or restrictions on the Platform.
- Use the Platform in any way that interferes with or disrupts the integrity or performance of the Platform or its underlying infrastructure.
- Access or use another User's account without their authorisation.
- Use the Platform in breach of any applicable law or regulation, including data protection legislation, financial services regulation, or AML requirements.
- Share your account credentials with any third party not authorised under your Subscription.
LenderIQ reserves the right to investigate suspected breaches of this section and to take such action as it considers appropriate, including suspension or termination of access.
Users must not use information, contacts, or deal data obtained via the Platform to establish or continue relationships outside the Platform for the purpose of avoiding fees, restrictions, or obligations under these Terms.
Platform availability
LenderIQ does not guarantee uninterrupted or error-free access to the Platform. Access may be suspended or restricted for maintenance, upgrades, or circumstances beyond LenderIQ's control. LenderIQ accepts no liability for losses arising from Platform unavailability.
Data handling & privacy
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018:
- In respect of personal data relating to Borrowers and other individuals introduced to the Platform by Brokers or Lenders, LenderIQ acts as a data processor and the Broker or Lender (as applicable) acts as the data controller.
- In respect of personal data relating to account holders and Platform Users, LenderIQ acts as a data controller. LenderIQ's Privacy Policy sets out how such data is processed.
- User data is stored securely on infrastructure maintained in accordance with LenderIQ's security policies.
- Deal data is shared within the Platform only in accordance with the intended workflow — specifically, between the Broker who submitted the deal and Lenders to whom the deal is directed.
- LenderIQ does not sell, licence, or share User data with third parties for marketing or commercial purposes outside the scope of the Platform's operation.
Brokers and Lenders are solely responsible for ensuring that their use of the Platform complies with all applicable data protection legislation, including:
- Obtaining lawful basis for processing personal data of Borrowers and other individuals whose data is submitted to the Platform.
- Providing appropriate privacy notices to Borrowers and other data subjects.
- Complying with all AML, KYC, and related regulatory obligations in respect of their clients and counterparties.
LenderIQ accepts no liability for any User's failure to comply with its own data protection or regulatory obligations.
LenderIQ's Privacy Policy, which forms part of the agreement between LenderIQ and Users, contains further information on the collection, use and storage of personal data. Users should review the Privacy Policy carefully prior to using the Platform.
Messaging & communications
The Platform may include functionality enabling Users to send and receive messages in connection with deals. Where such functionality is available:
- Messages exchanged via the Platform are intended as operational communications between Users in connection with deal processing only.
- Such messages do not form part of any formal underwriting record, binding agreement, or regulated communication.
- LenderIQ does not guarantee the delivery, integrity, retention, or security of messages beyond the protections described in its security policies.
- LenderIQ does not monitor the content of messages between Users.
- Users must not use Platform messaging to transmit unlawful content, personally sensitive data outside the intended workflow, or content that breaches any third party's rights.
- Users are solely responsible for any reliance placed on communications exchanged via the Platform.
Deal lifecycle
For the purposes of these Terms, a Deal is considered active from the point of submission until it is marked as complete, withdrawn, or revoked by the relevant Broker.
- Lenders who receive deal data via the Platform are responsible for their own data retention policies and must delete or anonymise deal data when it is no longer required for their legitimate business purposes, in accordance with applicable law.
- LenderIQ does not guarantee the permanent availability of any Deal data on the Platform and may archive or delete data in accordance with its data retention policies.
- The submission of a Deal to a Lender via the Platform does not constitute an introduction, arrangement, or formal application in any regulated sense. Any formal application process is a matter between the Broker, Borrower, and Lender outside the Platform.
- LenderIQ shall not be liable for any loss of Deal data resulting from archiving, deletion, or retention practices carried out in accordance with its policies and applicable law.
Subscriptions & payment
Access to the Platform for Brokers and Lenders is available on a subscription basis. Subscriptions are billed monthly or annually, as selected at the point of purchase. All fees are exclusive of VAT, which will be charged where applicable at the prevailing rate.
LenderIQ may, at its discretion, offer free trial or pilot access to new Broker and Lender organisations. Trial and pilot requests are subject to review; if LenderIQ agrees to provide access, the trial or pilot period begins when the relevant workspace is activated by LenderIQ following guided onboarding — not when a request form is submitted. Duration, entitlements and any trial-specific terms will be communicated before activation. At the expiry of a trial or pilot period, continued access requires a paid Subscription. LenderIQ reserves the right to withdraw or modify trial offers at any time.
- Subscription fees are payable in advance and will be charged automatically at the start of each billing period using the payment method provided.
- Subscriptions renew automatically unless cancelled in accordance with clause 11.4.
- LenderIQ reserves the right to modify its pricing on reasonable notice. Where pricing is increased, LenderIQ will notify affected Users no fewer than 30 days before the change takes effect.
Users may cancel their Subscription at any time. Cancellation will take effect at the end of the current billing period. Access to the Platform will continue until that date. No refund will be issued for any portion of a prepaid billing period, except where required by applicable law.
LenderIQ reserves the right to suspend or terminate a User's access to the Platform where payment is not received by the due date. LenderIQ will use reasonable endeavours to notify the User before suspending access. Suspension does not affect LenderIQ's right to recover any outstanding amounts.
All subscription fees are non-refundable except to the extent required by applicable law. As the Platform is accessed by commercial Users only, the Consumer Rights Act 2015 cancellation rights do not apply.
LenderIQ reserves the right to recover any costs incurred in connection with disputed or reversed payments, including chargebacks.
Intellectual property
All rights in the Platform, including its software, design, models, algorithms, scoring logic, assessment frameworks, and the structure and presentation of Outputs, are owned by or licensed to LenderIQ. Nothing in these Terms transfers any intellectual property rights in the Platform to any User.
- Users retain ownership of the raw data they input into the Platform. By submitting data to the Platform, Users grant LenderIQ a limited, non-exclusive licence to process and use that data for the purpose of providing the Platform's services.
- Users may use Outputs solely for their internal business purposes in connection with specific deals and must not use Outputs to develop competing products, models, or services.
- Users must not represent Platform Outputs as independently produced analyses, research, or verified assessments.
Liability
These clauses significantly limit LenderIQ's liability. Please read them carefully. They apply to the fullest extent permitted by applicable law. They do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
The Platform is provided on an 'as is' and 'as available' basis.
LenderIQ accepts no liability for:
- Any lending decision made or not made by a Lender, whether or not influenced by Platform Outputs.
- Any financial loss, missed opportunity, or failed transaction arising from reliance on Platform Outputs.
- The accuracy, completeness, or suitability of any data submitted by a User or generated as an Output.
- Any breach by a User of their regulatory, data protection, or professional obligations.
- Any loss arising from the actions or omissions of third parties, including Lenders, Borrowers, or data providers.
- Any service interruption, data loss, or failure of the Platform resulting from factors outside LenderIQ's reasonable control.
LenderIQ shall not be liable for any indirect, special, or consequential loss or damage, including loss of profit, loss of revenue, loss of business, loss of anticipated savings, or loss of opportunity, whether arising in contract, tort (including negligence), or otherwise, even if advised of the possibility of such loss.
Subject to clause 13.1, LenderIQ's total aggregate liability to a User in connection with these Terms or the use of the Platform, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total subscription fees paid by that User to LenderIQ in the twelve months immediately preceding the event giving rise to the claim.
You agree to indemnify and hold harmless LenderIQ, its officers, employees, and agents from and against any claims, losses, damages, or costs (including reasonable legal costs) arising from your breach of these Terms, your misuse of the Platform, or any claim by a third party arising from data you have submitted to the Platform.
Suspension & termination
LenderIQ may suspend or terminate a User's access to the Platform immediately on written notice where:
- The User commits a material breach of these Terms and (where capable of remedy) fails to remedy the breach within 14 days of written notice.
- The User engages in conduct that LenderIQ reasonably considers to be fraudulent, harmful, or likely to bring the Platform into disrepute.
- The User fails to make payment of subscription fees when due.
- LenderIQ is required to do so by applicable law or regulatory requirement.
LenderIQ may suspend access without prior notice where it reasonably considers it necessary to protect the integrity, security, or lawful operation of the Platform.
Users may terminate their Subscription at any time in accordance with clause 11.4. Termination does not affect any rights or obligations that have accrued prior to termination.
On termination of access for any reason:
- The User's right to access the Platform ceases immediately.
- LenderIQ may retain User data in accordance with its data retention policies and applicable law.
- Clauses relating to intellectual property, liability, and governing law survive termination.
Changes to these Terms
LenderIQ may update these Terms from time to time to reflect changes to the Platform, applicable law, or its business practices. Where changes are material, and where reasonably practicable, LenderIQ will provide no fewer than 14 days' notice by email to the address associated with your account, or by prominent notice within the Platform.
Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must discontinue use of the Platform before the effective date.
General provisions
- Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between LenderIQ and the User in relation to the subject matter hereof and supersede all prior agreements and understandings.
- Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
- No waiver. LenderIQ's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in future.
- No third-party rights. These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.
- Assignment. LenderIQ may assign its rights and obligations under these Terms to any successor entity or in connection with a business sale or restructuring. Users may not assign their rights under these Terms without LenderIQ's prior written consent.
- Force majeure. LenderIQ shall not be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control.
Governing law & jurisdiction
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
Contact
If you have any questions regarding these Terms or the Platform, please contact LenderIQ at: