FAQ · Knowledge centre

Answers before you commit time or capital.

Direct answers for brokers, lenders, credit teams and compliance reviewers — what LenderIQ is, how it works, and what it does not do.

Deal Journey boundary

LenderIQ is pre-underwriting intelligence. It does not approve credit, underwrite loans, or carry on FCA-regulated activities.

Who this is for

Specialist property finance brokers packaging bridging, development and auction cases — and lenders reviewing structured submissions at first pass.

Getting started

Request guided trial access — we configure your workspace and complete onboarding before activation. Prefer a walkthrough first? Book a demo.

01 · Deal Journey

What LenderIQ is — and is not

Core positioning for anyone evaluating the platform for the first time.

What is LenderIQ?

LenderIQ is a pre-underwriting intelligence platform for UK specialist property finance. It structures incomplete deal inputs, runs algorithmic assessment and stress testing, and produces standardised outputs that brokers and lenders can work from — before time, cost, or capital is committed.

Is LenderIQ a broker, lender, or marketplace?

None of the above. LenderIQ is a technology platform. It does not arrange finance, introduce parties in a regulated sense, or hold lending capital. Brokers and lenders use it within their own workflows.

Does LenderIQ make credit decisions?

No. LenderIQ does not approve, decline, or recommend credit. All lending decisions remain with the lender. Deal Journey outputs are analytical aids generated from user-supplied data — not credit decisions.

Does LenderIQ replace underwriting?

No. LenderIQ supports first-pass structuring and assessment. Lenders retain full underwriting responsibility. The Deal Journey reduces reconstruction work and surfaces risk signals earlier — it does not substitute for a lender's credit process.

What does LenderIQ not do?

LenderIQ is not a CRM, pipeline tracker, sourcing tool or marketplace. It does not provide valuations, quantity surveying, legal due diligence, AML/KYC checks, or independent verification of borrower-supplied information unless a specific integrated data source explicitly provides verified data. It does not replace your compliance, credit or legal review.

02 · Demo & onboarding

Getting started

Free guided trial access, demo sessions, and what to expect from first contact through live use.

How do we book a demo?

Contact us with a live or sample enquiry. We walk through how LenderIQ structures, tests and surfaces a deal — typically in a 30-minute session tailored to your role.

Is there a free guided trial?

Yes — you can request free trial access for a guided broker trial or lender pilot. We configure your workspace and complete onboarding before activation — typically within a few hours. Prefer a walkthrough first? Book a demo.

Which features are available during the trial?

Brokers: 14-day guided trial with 1 user and up to 20 deals per month — core underwriting intelligence and borrower intake workflow. Lenders: 30-day guided pilot with up to 5 users, up to 50 inbound broker-submitted deals, and up to 50 uploaded internal pipeline deals. Full entitlements are shown on the trial request page.

What happens when the trial ends?

Continued access requires a paid subscription. Your deal data is retained in accordance with our Privacy Policy — you can upgrade to pick up where you left off. Trial terms are set out in our Terms of Service.

How quickly can we start using LenderIQ?

After you request trial access, we configure your workspace and complete guided onboarding. Activation is typically completed within a few hours during business hours — your trial or pilot begins at activation, not at the moment you submit the form. Organisations not yet on the platform can also start through a broker deal invitation or by booking a demo.

Can we start with a sample deal?

Yes. Running a real or anonymised case through the Deal Journey during the demo or trial is the fastest way to see how structuring, assessment and fit outputs behave on your typical deal profile.

Is there onboarding?

Paid plans include guided onboarding for teams that want it: account setup, intake link configuration for brokers, criteria configuration for lenders, and a walkthrough of assessment and fit outputs. Larger teams can agree dedicated onboarding support during commercial setup.

Does LenderIQ integrate with CRMs or internal systems?

LenderIQ is not a CRM and does not ship pre-built connectors to specific CRM products. Selected plans include API access and custom integration support. Integration scope is agreed during commercial onboarding — contact us to discuss your stack.

03 · Brokers

Broker workflow and control

How brokers collect inputs, assess cases, and retain placement control.

How does LenderIQ help brokers?

Brokers collect structured borrower inputs through branded intake links, receive pre-submission assessment (viability, risks, numbers), and can match deals to lender criteria before packaging. The aim is fewer incomplete submissions and less manual rework per deal.

How are borrower inputs collected?

Brokers share a secure, unique borrower intake link generated per deal. Borrowers complete structured sections — profile, property, loan, credit, and project — without a separate paid subscription. Data flows into the broker's deal record and triggers completeness checks and assessment.

Do borrowers need accounts?

Borrowers do not sign up for a LenderIQ subscription or create a traditional account. Each deal has its own secure intake link — borrowers access their intake portal through that link, save progress, and return as needed. There is no borrower billing or self-serve registration flow.

Can brokers stay in control of lender selection?

Yes. The platform assembles the structured submission from deal data, documents, and assessment outputs. Lender fit is an analytical classification against configured criteria — not an instruction to lend or a mandated shortlist. Brokers decide whether to submit, when to submit, and which lender(s) to approach. The platform surfaces fit signals to inform placement; it does not route deals automatically.

Can brokers see other brokers' deals?

No. Brokers see deals within their own organisation — those they originate or are assigned to. There is no cross-broker visibility unless your firm structure explicitly shares access within the same organisation account.

Can brokers manipulate platform outputs?

Outputs are generated from structured deal data and configured rules — not free-form overrides. Brokers can edit deal inputs, upload documents, and re-run assessment when data changes; scores and fit classifications update accordingly. Material edits are logged. The platform is designed to reflect the underlying case data, not to allow arbitrary score adjustment without changing inputs.

04 · Lenders

Lender review and criteria

How lenders receive structured cases and configure what the platform evaluates against.

How does LenderIQ help lenders?

Lenders receive structured deal data with first-pass assessment already applied — deal scoring, stress results, and fit classification visible before opening a file. This reduces analyst time spent reconstructing submissions from fragmented packs.

Can lenders configure criteria?

Yes. Lender criteria — leverage limits, case types, geography, asset types, exit preferences, and other hard criteria — are configured on the platform against your lending policy. Fit evaluation runs against your declared criteria, not a generic industry template.

Can criteria be updated?

Yes. Criteria are versioned with effective dates, change summaries, and confidence indicators. When policy changes, a new criteria version can be published; historical evaluations remain tied to the version in force at the time of assessment. Re-evaluation can be triggered when deal data or criteria change materially.

Can lenders see other lenders?

No. Each lender organisation sees only its own pipeline, criteria configuration, and deals submitted to or uploaded by that lender. There is no visibility into other lenders' criteria, pricing, or deal activity on the platform.

Can lenders rely on LenderIQ outputs?

Outputs are generated algorithmically from user-supplied inputs. They are intended to support review, not replace it. Lenders should apply their own underwriting standards and verify material information independently. See our Terms of Service for the full disclaimer position.

05 · Product fit & criteria

Matching deals to lender policy

How fit is calculated and what specialist finance cases the platform supports.

How is lender/product fit calculated?

Fit is calculated by comparing structured deal data against each lender's configured criteria — leverage limits, case types, geography, asset types, and other hard criteria. Results classify fit as strong, marginal, or outside criteria. This is a rules-based match against declared criteria — not a recommendation to lend.

What specialist finance case types are supported?

The platform is built for UK specialist property finance: bridging finance, development finance, and auction finance. Case type, asset type, exit strategy, and leverage inputs drive assessment and fit classification within each lender's configured appetite.

Does LenderIQ generate DIPs?

LenderIQ can produce structured decision-in-principle documents from deal data. On lower-tier lender plans, a LenderIQ template is available. On higher tiers, lenders can upload and send their own DIP format. Generated documents are outputs from platform data — the lender remains responsible for the decision they communicate.

06 · Data, evidence & outputs

Sources, verification and exports

What the platform uses, where evidence comes from, and what happens when data is wrong.

What data does LenderIQ use?

Deal and borrower data entered by brokers, lenders, and borrowers; lender criteria configured on the platform; uploaded documents; and market-enriched property evidence where available. Borrower-supplied inputs and platform-sourced evidence are clearly separated on outputs so reviewers can see what came from each source.

Is data independently verified?

Not by default. Borrower and broker inputs are treated as declared information. Market-enriched property evidence — comparables, planning information, and transaction records — is labelled separately from borrower-supplied data. LenderIQ compares submitted information against available market evidence and internal validation rules; it does not independently verify user-supplied figures, credit history, or project costs without appropriate professional appointments.

Where does property evidence come from?

Property evidence combines borrower- and broker-supplied documents (valuations, plans, appraisals) with market-enriched data: comparable sales context, planning information, and transaction evidence. These platform-sourced elements are clearly separated from borrower-supplied information on outputs, so reviewers can distinguish declared inputs from market context.

Does LenderIQ replace valuation, QS or legal due diligence?

No. LenderIQ structures and stress-tests declared numbers and surfaces variance flags — it does not conduct RICS valuations, quantity surveying, structural surveys, or legal title review. Those remain the responsibility of the parties commissioning them. Deal Journey comparables and planning intelligence are analytical inputs, not substitutes for professional appointments.

What happens if submitted data is wrong?

LenderIQ compares submitted information against market evidence and internal validation — highlighting material inconsistencies, variance flags, and evidence gaps before lending decisions are made. Incomplete or inconsistent inputs affect assessment, fit classification, and stress results; the platform surfaces these issues rather than silently passing through incorrect data. Brokers and lenders remain responsible for verifying material facts before acting.

Can outputs be exported?

Yes. Deal summaries, assessment outputs, and documents can be exported or downloaded depending on your plan tier. Enterprise broker plans include audit trail export. Higher-tier lender plans include API access for structured data extraction. Export availability varies by role and subscription — see Pricing for plan detail.

07 · Security & access

Visibility and permissions

Access boundaries at a glance. Full detail is on our Security page.

Who can see each deal?

Borrowers see only their intake portal for the relevant deal. Brokers see deals within their firm that they originate or are assigned to. Lenders see deals submitted to them or uploaded to their pipeline. Cross-organisation visibility occurs only where a deal is explicitly shared through the Deal Journey workflow.

Where can I read the full security position?

See our Security page for access controls, encryption in transit, audit logging, infrastructure, retention and regulatory boundaries. Legal terms are set out in the Privacy Policy and Terms of Service.

08 · Compliance & responsibility

Regulatory boundaries

Where Deal Journey responsibility ends and yours begins.

Is LenderIQ FCA-regulated?

No. LenderIQ is a technology provider and does not carry on FCA-regulated activities. Brokers and lenders remain independently responsible for their own regulatory obligations.

Who is responsible for lending decisions?

The lender. Brokers remain responsible for the accuracy of information they submit and for their own client-facing obligations. Deal Journey outputs support review — they are not credit decisions.

What disclaimers apply to platform outputs?

Outputs are generated algorithmically from user-supplied inputs and configured criteria. They are analytical aids for structuring and first-pass review — not credit decisions, valuations or professional advice. Full terms are in our Terms of Service and Privacy Policy.

09 · Pricing & capacity

Plans, billing and limits

Commercial framework for broker and lender subscriptions.

Is pricing monthly or annual?

Both monthly and annual billing are available for broker and lender subscriptions. Current tiers and capacity are set out on the Pricing page.

What happens when plan limits are reached?

Plans include a monthly deal allowance. When limits are approached, overage may apply or additional capacity can be purchased. If you expect sustained volume above your plan, contact us before you hit limits so capacity can be adjusted proactively.

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Still have questions?

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